Questions we answer before the first site visit.

We're based in Alberta and work with commercial, multi-family, industrial, and institutional properties across Canada. Project delivery and service arrangements are confirmed for each location and portfolio.

Contact REM with your licensing, insurance, certification, and vendor-onboarding requirements. We will review the requirements for your scope and location and coordinate the applicable documentation.

We work across multiple commercial platforms and only accept systems we're prepared to support for the long term. Tell us what you currently use and we'll confirm whether it is a fit before proposing work.

With a site assessment. We document your existing systems, risks, and priorities, then deliver a written picture with options and phasing. From there: design, transparent pricing, coordination, installation, commissioning, and a documented handoff. The full process is on our homepage.

Yes. We regularly price to specifications and provide submittals, references, and compliance documentation. If a spec has conflicts or names discontinued products, we flag it in writing rather than pricing around it silently.

Yes, and it's the cheapest time to involve us. Send drawings by email using the drawing review request. We review for conflicts, scope gaps, serviceability problems, and products that will be unsupportable by the time the building opens.

No, because honest pricing depends on the building. Door hardware, cable paths, existing infrastructure, and code requirements change the number. What we do publish is our commitment: written scope, options priced separately, and no surprise extras for conditions we could have assessed up front.

Scheduled inspections, device-by-device checks, service reports after every visit, asset records, remote support, and defined response tiers. Details on the Maintenance & Support page. Plans are scoped per building; there's no one-size package.

Call (403) 803-6302, any hour. Intake is captured 24/7, emergencies are triaged and escalated to an on-call technician, and you get confirmation and an ETA rather than a voicemail void. Response arrangements are confirmed for your site and service agreement.

Usually. We start by auditing and documenting the existing system: what's proprietary, what's healthy, what's at risk. If we can support it, you get a maintenance proposal; if we can't, you get a straight answer and options.

Yes. Documentation cleanup is a standard REM engagement: we trace, label, photograph, and record what exists, and hand you an asset record and as-built package. Every future service call gets faster from that day on.

Almost always. Remote access, leak detection, intercom-to-phone, centralized controls, and operational dashboards are routinely retrofitted. Existing electrical capacity and network infrastructure are assessed before anything is proposed.

That depends on your platform, and we treat it as a design requirement rather than an afterthought. Tell us what you run and we'll confirm what's supported before anything is proposed.

A written assessment of your building, a defined scope, and pricing with options and exclusions. Commissioning, documentation, and support requirements are established before work begins.