Services · The technical scope behind the outcomes
Eleven disciplines. One documentation standard.
From individual system upgrades to coordinated building-wide installations, REM brings design, installation, integration, and long-term support together. Explore the services below, or take a closer look at our access control solutions.
SVC-01 · Access control
Decide who gets in, where, and when, and prove it afterwards.
Card, fob, PIN, and mobile credentials on doors, gates, elevators, and parkades, managed from one place with a full audit trail.
- Departed staff and old contractors who can still get in
- Doors that fail unlocked, or locked during an emergency
- No audit trail when an incident needs answers
- A credential database nobody maintains
- Assessment of door hardware, flows, and code requirements before design
- Fail-safe/fail-secure decisions made deliberately and documented
- Commissioned scenarios: power loss, fire alarm interface, forced door
- Handoff with credential policy, training, and as-builts
SVC-02 · Video surveillance
Cameras that answer questions, not just record.
IP camera systems, recording, and retention designed around what you actually need to see: entrances, docks, parkades, cash handling, and the paths between them.
- Blind spots exactly where incidents happen
- Footage too poor to identify anyone, discovered after the incident
- Retention that doesn't meet your insurer or investigation timeline
- Dead cameras nobody noticed for months
- Coverage design from incident scenarios and sightline mapping
- Resolution and lighting verified at commissioning, per camera
- Health monitoring so failures surface as tickets, not surprises
- Camera schedules and network documentation in the handoff package
SVC-03 · Intrusion alarms
Alarms your team can trust, because false trips get engineered out.
Intrusion detection, monitoring paths, and alarm response design for commercial and industrial properties.
- False-alarm fines and bylaw exposure
- Staff who disarm zones because the system cries wolf
- Communication paths that fail silently
- No documented response protocol when it does trip
- Zone design matched to how the building is actually used
- Sensor selection and placement to eliminate nuisance trips
- Supervised communication with documented escalation
- Seasonal review of trip history as part of maintenance
SVC-04 · Intercoms & emergency phones
The front door is your building's reception desk. Staff it well.
Video intercoms, intercom-to-phone systems, and code-required emergency phones for lobbies, elevators, parkades, and remote gates.
- Buzzer complaints that dominate the property manager's inbox
- Deliveries and trades stuck outside, tenants propping doors to cope
- Emergency phones that fail their inspection
- Directory chaos after every move-in cycle
- Intercom-to-phone and mobile answering so calls reach people, not walls
- Integration with access control for one-touch entry decisions
- Code-compliant emergency phone installation and test records
- Directory management workflow handed to your team
SVC-05 · Design, engineering support & specification writing
Define the system correctly before tender or construction begins.
System design, drawings, specification writing, tender support, submittal review, and construction coordination for new builds and major renovations.
- Conduit and backbox conflicts discovered after drywall
- Specs that name discontinued or unserviceable products
- Scope gaps between electrical, door hardware, and security
- Change orders that were predictable at design stage
- Drawing and spec review with written conflict reports
- Design deliverables: riser diagrams, device schedules, sequences of operation
- Submittals and coordination through construction
- As-built revision at close-out, not a photocopy of the tender set
SVC-06 · Smart building solutions
Operational technology for buildings, chosen for long-term serviceability.
Cloud-enabled remote access management, leak detection, centralized thermostats, parcel and amenity systems, dashboards, and property-management software integration—designed to be easy for building teams to operate.
- Consumer-grade gadgets that die in year two with no upgrade path
- Platforms that lock your data in and your options out
- Integrations demoed once and never commissioned
- Nobody on staff who can administer any of it
- Platform selection weighted for openness, support, and lifecycle
- Secure browser and cloud access for practical remote control
- Documented integrations with your property-management software
- Clear administration handoff that does not require engineering expertise
SVC-07 · Perimeter intrusion detection
Know about the fence line before they reach the building.
Fence-mounted sensors, beams, radar, and video analytics that detect intrusion at the property line, tied into your alarm and video systems.
- Detection tuned so tight that wind and wildlife own your alarm queue
- Coverage gaps at corners, gates, and grade changes
- Alerts with no camera view to verify them
- Technology selection per fence type, terrain, and climate (including Alberta winters)
- Zoned detection with camera call-up for verification
- Seasonal tuning included in maintenance programs
SVC-08 · Bollards, turnstiles, barriers & controlled entry
Physical control where credentials aren't enough.
Vehicle bollards, gates and barrier arms, turnstiles, and mantrap-style controlled entries, integrated with access control rather than bolted beside it.
- Barriers that create queues, complaints, and workarounds
- Equipment that can't survive freeze-thaw cycles
- Safety non-compliance on moving hardware
- Standalone controls nobody can audit
- Throughput and traffic analysis before hardware selection
- Climate-rated equipment with documented safety circuits
- Single credential and audit trail across doors, gates, and turnstiles
- Preventive maintenance for mechanical wear items
SVC-09 · Structured networks & building-adjacent technology
The quiet layer everything else depends on.
Structured cabling, network rooms, wireless coverage, and the building-adjacent systems (signage, AV, sensors) that ride on that infrastructure.
- Undocumented cabling that turns every change into an archaeology dig
- Security devices sharing networks with tenants
- No labelling, no test results, no warranty
- Standards-based design with segmentation for security systems
- Every drop tested, labelled, and recorded
- Clean racks and documented patching, photographed at handoff
SVC-10 · Maintenance & support
The service that keeps every system performing as intended.
Planned maintenance, inspections, remote support, emergency response, and lifecycle planning. Important enough that it has its own page.